Policies

TERMS OF USE

Returns: Item must be returned by customer before 60 Days for a refund. A $25 return fee will be applied to cover costs on every order returned.

***Before, During, & After Pictures Should Be Included In Your Request For Return***

Professional laser tattoo removal often takes several treatments before any fading is noticed. Not all inks/tattoos respond well to laser and light tattoo removal.  If your type of ink is going to respond well, you can usually see some fading within 30 days after the first treatment.

PLEASE READ THIS STANDARD TERMS OF USE TATTOO SHOP / TATTOO REMOVAL INFORMED CONSENT RELEASE BEFORE PURCHASING

Informed Consent for LIGHT BASED Tattoo Removal

By reading this and purchasing you Understand Neo Mag Light devices use
light technology for the removal of tattoos.
As a customer you have the right to be informed about your treatment so that you may make the
decision whether to proceed for light based tattoo removal or decline after knowing the risks
involved. This disclosure is to help to inform you prior to your consent for treatment about
the risks, side effects and possible complications related to laser tattoo removal:
The following problems may occur with the tattoo removal system:
1. The possible risks of the procedure include but are not limited to pain, purpura,
swelling, redness, bruising, blistering, crusting/scab formation, ingrown hairs,
infection, and unforeseen complications which can last up to many months, years or
permanently.
2. There is a risk of scarring.
3. Short term effects may include reddening, mild burning, temporary bruising or
blistering. A brownish/red darkening of the skin (known as hyperpigmention) or
lightening of the skin (known as hypopigmentation) may occur. This usually
resolves in weeks, but it can take up to 3-6 months to heal. Permanent color change is
a rare risk. Loss of freckles or pigmented lesions can occur.
4. Textual and/or color changes in the skin can occur and can be permanent. Many
of the cosmetic tattoos and body tattoos are made with iron oxide pigments. Iron
oxide can turn red-brown or black. Titanium oxide and other pigments may also turn
black. This black or dark color may be un-removable. Because of the immediate
whitening of the exposed treated area by the laser, there can be a temporary obscuring
of ink, which can make it difficult or impossible to notice a specific color change
from the tattoo removal process.
5. Infection: Although infection following treatment is unusual, bacterial, fungal and
viral infections can occur. Herpes simplex virus infections around the mouth can
occur following a treatment. This applies to both individuals with a past history of
herpes simplex virus infections and individuals with no known history of herpes
simplex virus infections in the mouth area. Should any type of skin infection occur,
additional treatments or medical antibiotics may be necessary.
6. Bleeding: Pinpoint bleeding is rare but can occur following treatment procedures.
Should bleeding occur, additional treatment may be necessary.

I acknowledge by reading this release and purchasing this product I have been given full opportunity to research any and all questions which I might have about tattoo removal. And that all of my questions have been answered to my full and total satisfaction. I specifically acknowledge that I have been made aware of the matters set forth below and agree as follows:
– I am not pregnant or nursing. I do not have epilepsy, diabetes or hemophilia. I do not suffer from any heart conditions or take medications that thin the blood.
– If I suffer from Hepatitis or any other communicable disease.
– I do not suffer from medical or skin conditions such as, but not limited to: Keloid or hypertrophy scarring, psoriasis at the site of the needed tattoo removal or any open wounds or lesions at the site of the tattoo removal site.
– I am aware if any allergies to metals, latex, soaps and medications. I acknowledge it is not possible for Neo Innovations Inc to determine whether I might have an allergic reaction to the tattoo removal process involved and further acknowledge that such a reaction is possible.
– I am truthfully represented to this site that I am over the age of 18 years. I am not under the influence of any drugs or alcohol. To my knowledge, I do not have any physical, mental, or medical impairment or disability, which might affect my judgment, and/or my well being as a direct, or indirect result of my decision to purchase a tattoo removal product.
– I acknowledge that obtaining this tattoo removal device is my choice and will result in a permanent change to my appearance, and that no representation has been made to me as to the ability to later restore the skin involved in this tattoo removal process.
– I acknowledge infection is always possible as a result of removing a tattoo, and I agree to follow all instructions concerning the care of my tattoo while it is healing.
– I understand scarring, lightening and darkening of the treatment site is possible.
– Therefore, I understand this type of treatment usually takes 3 weeks or longer to heal. I agree to release and forever discharge and hold harmless the Neo Innovations Inc (Neo Mag Light) and all employees from any and all claims, damages, or legal actions arising from or connected in any way with my tattoo removal with Neo Mag Light.
BY PURCHASING, I SWEAR UNDER PENALTY OF PERJURY THAT I AM AT
LEAST 18 YEARS.

RETURNS Return Policy

Question

How do I return an item for a refund or exchange?

Answer

Return Conditions
We guarantee 100% satisfaction. If you are unsatisfied with an item that you have purchased, you may return the item for an exchange or refund within 60 days of receiving the order.

Please note that the following conditions apply:

You are responsible for paying to return the item(s) to our fulfillment center.

Shipping charges are not refunded when you return an item.

Return Instructions

If any of the items in your order are damaged or defective, please contact and return to us as soon as possible. We strive for excellent customer service.

Securely pack your merchandise. We are not responsible for items that are damaged while in transit.

Include a note with the following information:

Order number
Refund or Exchange?
Reason for return
Exchange item(s) requested (if applicable)

Shipping:

All Domestic orders wil be shipped USPO. International orders will also be shipped Fed-Ex unless you contact us with another service provider. The customer will be responsible for any added cost for an alternate shipping service. Please allow 3-7 days for delivery inside the USA and 2 weeks outside the USA.

Privacy Policy

General Terms of use

We are committed to protecting your privacy and ensuring that all customer information be kept strictly confidential. Delivery Agent, Inc. administers and manages this website.

Collection of Information

Use of Information

We do not intend to use customer information collected through this website in any way not described here without first providing you the opportunity to opt-out of that use. We use customer information collected in conjunction with the purchase of products on this website to complete transactions and fulfill requests for services. We may also use customer information to provide a more effective and efficient customer experience. Additionally, we may use customer information to send you our newsletter and/or e-mail notifications / direct e-mail marketing. We (or third parties engaged by us) may also send you notices about products and services, promotions, contests (which may be related to the services of this website and/or other products or services provided by us), or re-order information to continue to serve you. We require strict contractual obligations from any such third party to ensure safeguards for the privacy and security of the information which are at least as restrictive as this Privacy Policy in handling your information. if

Consent
By utilizing this website, you are consenting to the use of customer data as herein described, including but not limited to the processing of any personal and sensitive data included in the data you provide.

Opt-Out

We communicate with users to our services on a regular basis via email. For example, we may use your email address to confirm your request, to send you notice of payments, to send you information about changes to our products and services, and to send notices and other disclosures as required by law. When you make a purchase from us we use your information to process your order, to send an e-mail to confirm your order, and to contact you via phone, mail, or e-mail if we have any questions regarding your order. Generally, users cannot opt-out of these communications, but they will be primarily informational in nature rather than promotional. If you wish to opt-out and prefer not to receive information about additional products and services, promotions, and contests through e-mail, mail, or phone, you may do so by sending us an e mail. Please note: Such requests will be honored within ten (10) business days according to section 5(a)(4)(A)(i) of the Can-Spam Act. While we will process your request as soon as possible, please be aware that in some circumstances you may receive a few more messages until your request is processed. You also may opt-out of receiving such emails by clicking on the “unsubscribe” link within the text of the email.

Cookies

We make limited use of cookies to gather information when you visit the website, make a purchase or when you click through to the website from a targeted email or partner site. We also use cookies to gather information upon your return visit to the website so that we can prepare and customize our services to you. A cookie is a small file sent to your computer that is stored on the hard drive and allows us to identify you and better customize the site for you. We do not capture personal information with our use of cookies.

We recognize that we must maintain and use customer information responsibly and are committed to doing so. If you have any questions regarding our privacy statement, please email us.